Email Us
Pick the address that matches your reason for writing. Mixing addresses is fine — we'll route internally — but using the right one shortens response time.
General Inquiries
info@masstorts247.comSales questions, demos, partnerships, media, anything else.
Customer Support
support@masstorts247.comBug reports, account issues, feature questions, billing, login trouble.
Privacy & Data Rights
privacy@masstorts247.comGDPR/CCPA requests, data access, deletion, account closure.
Security Disclosures
security@masstorts247.comVulnerability reports, security incidents. Coordinated disclosure welcome.
Abuse Reports
abuse@masstorts247.comReport violations of our Acceptable Use Policy by other users.
Operations
ops@masstorts247.comData quality issues, source corrections, missing MDLs, citation errors.
Response Time
We aim to respond on business days (Monday–Friday, 9 AM – 6 PM ET, excluding US federal holidays). Higher subscription tiers receive faster response targets.
| Tier | First Response | Resolution Target |
|---|---|---|
| T1 Free | Within 3 business days | Best effort, community priority |
| T2 $100/mo | Within 1 business day | Within 5 business days for non-critical issues |
| T3 $500/mo | Within 4 business hours | Within 2 business days for non-critical issues |
Critical issues (Platform unavailable, security incident, data breach) receive immediate attention regardless of tier — email security@masstorts247.com with "URGENT" in the subject line.
Before You Email
For the fastest answer, please include:
- Your registered email address
- The browser and operating system you're using
- What you were trying to do, what you expected, and what happened instead
- Screenshots if relevant
- The URL of the page where the issue occurred
Common Topics
Account & Billing
Manage your subscription, payment method, billing address, and invoices from your account settings. Email support@masstorts247.com for refund requests, plan changes you can't complete in-app, or invoice corrections.
Data Accuracy
Every data point on the Platform links to its original public source. If you find a discrepancy between what we show and the source — or a missing case, MDL, settlement, or court order — please report it to ops@masstorts247.com with the source link. We correct verified errors within 48 hours.
Feature Requests
We read every feature request. Send to info@masstorts247.com with "Feature Request" in the subject line, and tell us the workflow problem you're trying to solve. Specific use cases are more useful than feature names.
Cancellation
Cancel any subscription from your account settings. Cancellation takes effect at the end of the current billing period — you keep access through the paid period. To delete your account entirely, email privacy@masstorts247.com.
Mailing Address
For postal mail or service of process:
LeadGen247 LLC
[physical mailing address]
Miami, Florida, USA
Reminder: MassTorts247 is not a law firm and does not provide legal advice. We can answer questions about the Platform, your account, and our data — we cannot answer questions about specific legal matters. See our Disclaimer.